About Cloud Commerce Pro
Our unique on-boarding approach combines consultancy, advice, and training to help your business grow.
- We’ll work with you to understand your business processes
- We create and deliver a clear and concise on-boarding strategy
- Our ecommerce consultants can advise on future growth strategies
- We can help reduce costs by streamlining ordering processes
- Collect orders from multiple channels including your EKM site into one dispatch queue, ready for single item, multiple or grouped picking lists. Works with Amazon, eBay and many other online channels worldwide.
- Set multiple shipping rules to assign orders to chosen couriers based on: weights, dimensions, location, value, quantity & more.
- From telephone orders, easily input customer, order and payment.
- Compatible with Seller Fulfilled Prime requirements.
- Easy returns management with refund and stock adjustment facility.
- Can automatically create branded Invoices and documents.
- Automatically generate single or grouped order paper pick lists.
- Multiple levels of barcode picking options from simple order by order picking right through to intelligent warehouse routing to make sure your staff pick the next order nearest to where they are stood.
- Pick by Scanner (Built in complex warehouse bay level inventory scanning)
- Pick by Tablet (Swipe-to-pick feature available on any tablet)
- Priority Pick First (Automatic rules make sure priority packages are picked first)
- Automated dispatch systems save time and reduce the risk of mistakes.
- We integrate with over 30 couriers and logistics providers.
- Picking lists, shipping labels, booking couriers, and returns processing, all integrated into your warehouse management systems.
- Automatically generate and print shipping/dispatch labels, with multiple types supported.
- Automatic shipping notifications will be sent to your customer on shipping.
- Automatically raise purchase orders for suppliers using set rules for quantity.
- Avoid late order fulfilment and maintain economies of scale. Book in stock quickly with damage and quality tracking.
- Set stock control rules to generate automatic purchase orders on a one-in-one-out or minimum stock level basis.
- Review order and send auto-generated email to preferred suppliers.
- Dedicated booking-in system speeds up the process and acts as full confirmation.
- A multi-channel CRM lets you track customer history across EKM store, phone orders, eBay and Amazon.
- Easily create Trade Customers, process returns and refunds, and keep a full record of historical customer information.
- Quickly and easily search customer records by email, postcode, order number, tracking number, and more.
- Easily reprioritise and edit orders before dispatch to correct address errors, etc.
- Keep all questions and complaints in the same place, with timed alerts to ensure you answer ahead of deadlines.
- Fully automated message centre to handle enquiries.
Stock Control and Management
- Automatically update stock across multiple channels when you make a sale on any channel.
- Stock valuations reporting gives you a real-time cost price valuation of current stock at any time.
- Integrate with warehouse systems to maintain stock tracking by warehouse, aisle, and shelf.
- Show your trade customers what they mean to you with a dedicated, on-brand order portal with a direct feed to your system.
- Set discounts and send updates individually or by custom defined groups.
- Dedicated on-brand login access for Trade customers to purchase stock and view order history and reports.
- Set discounts by Trade channel or by individual customer to retain your favoured clients.
- Integrate retail and wholesale stock management and dispatch for improved efficiency.
- Inbuilt EPOS software links your shelf stock to your online and telephone sales channels.
- Multiple payment methods directly integrated into Cloud Commerce Pro and to our network of payment gateway partners.
- Built in trade counter functionality.
- Loyalty Points tracking and spending.
- Barcode scans link to stock control mechanisms.
- Staff-level user permissions.
- Sync your store stock to your central warehouse for improved multi-channel stock control.
- Cloud support across multiple sites let you reference orders from other stores as needed.
Sync with Anything
- Our Workflows system allows us to set you up to connect to any channel or system online, using FTP, SFTP, API or EDI.
- Maintain accurate data across all channels and programs automatically.
- Create an automatic feed from and to every system you use for data accuracy you can rely on.
- Synchronise at scheduled times (day or night) and/or automatically when orders are placed, etc.
List Products Across Multiple Channels
- Easily translate product information to submit to international shopping feeds & marketplaces.
- List and manage your whole inventory world-wide on Amazon, eBay, and your EKM site.
- Our Open API allows our customers to integrate to internal, bespoke, or third-party accounting software.
- Sage 50, Xero and Quickbooks accounts packages directly supported.
- Direct, secure feed integration in place for major accounts packages.
- Automatic feed prevents errors re-entering Sales & Orders.
- A variety of sales reports.
- Inventory planning.
- Credit control management.
- Invoicing and Credit Notes.
- Warehouse locations.
- Stock valuations.
- And many more…
- Our service is backed by a large support team full of specialists.
- Your Project Manager will act as your point of contact with the team and will ensure rapid responses to any question or issue.
- Your dedicated Project Manager is backed by a large team of support specialists. No ticketing system, no waiting!
- Warehouse Management
- Stock Control
- Shipping Automation
- Multi-Channel Order Management