About 3sixty
Ensure your customer service teams have all the tools they need to deliver support that reflects your brand with our class-leading, omnichannel customer experience platform, and enable your team to see real-time statuses of orders, payments, returns and more, and centralise customer communications across a wide range of channels.
3Sixty offers presence via WhatsApp Business, Facebook, Instagram, Twitter, web contact forms and live chat, SMS, email, and phone calls, allowing customers to communicate with you on the channels they prefer, and you to respond efficiently through a single console, delivering a consistent and professional customer experience.
Agents can view all customer interactions across channels via a unified chronological timeline to ensure a clear 360 view of contact history, while quickly viewing customer contact information, notes and tickets, previous orders, conversation history, or marketing received by the customer.
3Sixty offers presence via WhatsApp Business, Facebook, Instagram, Twitter, web contact forms and live chat, SMS, email, and phone calls, allowing customers to communicate with you on the channels they prefer, and you to respond efficiently through a single console, delivering a consistent and professional customer experience.
Agents can view all customer interactions across channels via a unified chronological timeline to ensure a clear 360 view of contact history, while quickly viewing customer contact information, notes and tickets, previous orders, conversation history, or marketing received by the customer.
3sixty Testimonials
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